With the 3CX PRO and Enterprise editions you get advanced call center features bundled in at no additional cost. Increase your sales, boost productivity and offer support with 3CX’s contact center technology.
• Call Center Reporting – user activity, team queue, SLA and more
• Queue Strategies and real-time statistics – round robin, hunt by threes and more
• Barge in, listen-in and whisper to agents’ calls
• CRM integration with popular CRMs – Salesforce, Office 365, Freshdesk and more
• 3CX CRM API to develop your own CRM integration
• Live Chat & Talk with your website visitors and offer real-time support
With 3CX, deployment of your PBX is straightforward and flexible. You can also choose to run 3CX on-premise and keep complete control of your data.
Cloud Deployment
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We get you up and running on our fully secure hosting platform.
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You can add both softphones, mobile app & physical extensions as soon as the system has been deployed - typically within one business day!
On-premise Deployment
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3CX can also be deployed on your own server or device.
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We can configure this for you or alternatively, we can offer support and advice whilst you carry out the work!
• Multifunctional Web-based softphone with inclusive UC features
• Make calls straight from the browser or easily control calls on your IP phone or smartphone
• Integrated WebRTC technology resulting in reduced bandwidth usage
• Click to Call Extension for Chrome and Firefox
• Initiate IP Phone calls from your desktop with CTI mode
• Work remotely from anywhere
• Easily view the status of your colleagues
• Use the Receptionist view to administer calls, then drag and drop calls for a swift call transfer
• Launch calls directly from your CRM; integrate seamlessly with MS Exchange, Microsoft Outlook or Internal Phonebook
• Automatically obtain reports on customer and agent activities
• Includes Wallboard and Q-Manager view
Typically, we can provide you with savings when compared against your existing legacy telephony solution. This is achievable through both running costs and the reduction of call costs.
• Decrease your Phone Bill by up to 80%
• Licensing based on number of simultaneous calls and not extensions
• Avoid per extension licensing and pay per PBX instead
• Make free interoffice calls and branch calls
• Use prominent SIP trunks to reduce outbound call charges
• Reduce travel expenses with integrated web conferencing
• Eliminate 800 number phone bills with WebRTC integration
• Use International DIDs & IP Telephony so customers can call in at competitive rates